Shipping Policy
Hayes Mode is operated by Imexva B.V., a company registered in the Netherlands, serving customers in the United States.
We are committed to providing reliable and transparent shipping services. Please review the information below to understand how orders are processed and delivered.
1. Shipping Coverage
We currently ship to customers within the United States only.
2. Shipping Origin
All orders are processed and shipped from our warehouse located in:
2100 Walnut St
Martinez, CA 94553
United States
3. Order Processing Time
Orders are typically processed within 1–3 business days (Monday–Friday, excluding public holidays).
Orders placed after 5:00 PM Eastern Time (ET) will be processed on the next business day.
During high-volume periods or promotions, processing times may be slightly extended. If this occurs, customers will be notified by email.
4. Shipping Rates
We offer free standard shipping on all orders.
No minimum purchase is required.
5. Estimated Delivery Time
Processing Time: 1–3 business days (Monday - Friday)
Transit Time: 4–9 business days (Monday - Friday)
Total Estimated Delivery Time: 5–12 business days
Delivery times are calculated from the date of order placement.
Delivery timeframes are estimates and may be affected by carrier delays, weather conditions, or other circumstances beyond our control.
Once your order has shipped, you will receive a confirmation email with tracking information.
6. Shipping Carriers
Orders are shipped from our warehouse in the United States using established U.S. carrier services.
Carrier selection may vary depending on the delivery destination and operational availability.
7. Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
Prescott Mode is not responsible for delivery delays or failures resulting from incorrect or incomplete addresses provided at checkout.
8. Lost or Damaged Packages
If your order is lost in transit or arrives damaged, please contact us as soon as possible at:
Include your order number and a brief description of the issue.
We will investigate the matter promptly and, where loss or damage is confirmed, provide a replacement or refund in accordance with our Return & Refund Policy.
9. Returns & Refunds
For information regarding returns and refunds, please review our Return & Refund Policy available on our website.
Business Information
Hayes Mode
Operated by Imexva B.V. (Netherlands)
Registered business address: Nuijeneind 22a, 5761 RG Bakel, North Brabant, The Netherlands
Company number (NL Chamber of Commerce): 86411004
Primary Market: United States
Customer Support
Email: info@hayes-mode.com
Phone: +1 747 2126214