Privacy Policy

Hayes Mode is operated by Imexva B.V., a company registered in the Netherlands, serving customers in the United States.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or contact us.

By using our website, you acknowledge and understand the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following personal information:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order and transaction details

  • IP address and basic device information

We do not knowingly collect personal information from children.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders

  • Provide customer support

  • Communicate about your orders or inquiries

  • Send marketing emails where you have opted in

  • Improve our website and services

  • Comply with legal and accounting obligations

We only collect and use personal data that is necessary to operate our business and serve our customers.

3. Payment Processing

Payments on our website are processed securely through Shopify Payments. We do not store or have access to your full payment card details.

4. Marketing Communications

If you choose to subscribe to our mailing list, we may send promotional or marketing emails.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.

Transactional emails (such as order confirmations and shipping updates) will still be sent as necessary.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential website functionality

  • Analyze website traffic and performance

  • Support advertising, remarketing, and marketing activities

These technologies may include:

  • Shopify analytics tools

  • Meta (Facebook) Pixel

  • Google Ads and Google Analytics tracking tools

  • Email marketing and automation platforms such as Klaviyo

These tools help us understand how visitors interact with our website, measure advertising performance, and improve our marketing efforts.

You can manage or disable cookies through your browser settings and, where applicable, via our cookie banner.

6. Sharing of Information

We may share personal information only with trusted service providers that help us operate our business, including:

  • Shopify (website hosting and e-commerce platform)

  • Payment processors (such as Shopify Payments / Stripe)

  • Shipping carriers and logistics providers involved in delivering orders to customers

  • Advertising and analytics partners (such as Meta and Google)

  • Email marketing and automation platforms (such as Klaviyo)

These providers use your information only as necessary to perform their services.

We do not sell or rent your personal information.

7. Information from Children

Our Services are not directed to children, and we do not knowingly collect personal information from individuals under the age of 18.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us at info@hayes-mode.com so that we can review the situation and delete the information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information belonging to individuals under 16 years of age.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy and to meet legal, regulatory, and accounting requirements.

9. Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

  • The right to request access to the personal information we hold about you

  • The right to request correction of inaccurate or incomplete information

  • The right to request deletion of your personal information, subject to applicable legal obligations

  • The right to request a copy of your personal information

  • The right to withdraw consent where processing is based on your consent

  • The right to opt out of marketing communications at any time

To exercise any of these rights, please contact us at:

info@hayes-mode.com

We may need to verify your identity before processing certain requests.

10. Data Security

We use reasonable technical and organizational measures to protect your personal information.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Business Information

Hayes Mode
Operated by Imexva B.V. (Netherlands)

Registered business address:
Nuijeneind 22a
5761 RG Bakel
North Brabant
The Netherlands

Company number (NL Chamber of Commerce): 86411004

Primary Market: United States

Customer Support

Email: info@hayes-mode.com

Phone: +1 747 2126214

Customer Support Hours: Monday–Friday, 09:00–17:00 Eastern time