30 Day Return policy
We want you to feel confident in your purchase. If you are not fully satisfied, you may request a return within 30 days of delivery.
To start a return, please contact our customer support team at info@hayes-mode.com and include your order number.
Returns are processed at our U.S. return centre in Martinez, California. Refunds are issued once the returned item has been received and inspected.
For complete details regarding returns, refunds, cancellations, and return eligibility, please review our Return & Refund Policy.
FREQUENTLY ASKED QUESTIONS
At Hayes Mode, we accept:
- Shop pay
- Visa
- Mastercard
- American express
- Maestro
Yes. Orders may be cancelled within 4 hours of purchase by contacting us at info@hayes-mode.com and including your order number.
After 4 hours, cancellation is no longer available.
If you no longer wish to keep your item after delivery, you may request a return in accordance with our Return & Refund Policy.
If you have any questions or concerns regarding your order, please contact our customer support team at info@hayes-mode.com and include your order number.
Our team is available Monday–Friday, 9:00 AM – 5:00 PM Eastern Time (ET) and aims to respond within 24 hours on business days.
At Hayes Mode, we offer a 30-day return period from the date your order is delivered for eligible items.
Items must be unused, unworn, and returned in their original condition with tags attached.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Once your return has been received and inspected, approved refunds are processed to your original payment method.
For complete details regarding return eligibility, damaged items, refunds, and cancellations, please refer to our Return & Refund Policy.